Customer Support Specialist
Job Summary
Support is the front line of every brand we run. Fans and clients judge our creators by the speed and quality of the replies they get, and you will be the person sending them. We are hiring a Customer Support Specialist who treats a reply as work worth doing well: fast, accurate, and human. If you have ever rewritten a message three times because the tone was slightly off, this role was built for you.
The front line
Your Role
You will answer questions, resolve complaints, and keep conversations moving across the communities and client accounts we manage. The goal on every ticket is simple: the person on the other side leaves happier than they arrived, and faster than they expected.
This is not a script-reading job. You will make judgment calls, escalate what needs escalating, and write replies that sound like a person who cares, because you will be one.
Ideal Candidate
- You write clean, clear English at speed. Typos annoy you.
- You stay calm when the other person is not.
- You answer messages in minutes, not hours, and it bothers you when others take longer.
- You would rather ask a sharp question than guess and get it wrong.
- You notice tone. You can tell a frustrated customer from a rude one and treat each accordingly.
- You are reliable to the point of being boring. If you say you will be online, you are online.
- You want to be measured on results: response time, resolution rate, and how people feel after talking to you.
Requirements
Written fluency
Your writing is the product.
You will send hundreds of messages a week. Each one must be correct, clear, and warm on the first send. Native-level English writing is the baseline here, not a bonus.
Composure under pressure
Angry messages are part of the job.
People write to support when something is wrong. You need to absorb frustration without mirroring it, take ownership without groveling, and move every exchange toward a fix.
Process discipline
Speed without accuracy is just noise.
You follow escalation paths, document what you resolve, and flag patterns you see repeating. When you do not know an answer, you say so and go find it instead of improvising one.
CET availability
Our core hours run on European time.
The team works European core hours and meets every day at 10:00 CET. You need a schedule and an internet connection you can commit to for the long run, not just for the first month.
What You'll Do
You Shouldn't Apply If
- You want a quiet 9 to 5. This role is demanding and requires an all-in mentality.
- You are looking for a side gig. We only hire people who commit full time.
- You take feedback personally. We review message quality openly and often.
- You disappear when it gets busy. A full inbox needs more of you, not less.
Think you're a fit? Apply today.
The application takes 10 to 20 focused minutes. Thorough answers move you forward.
Apply now